Set Up or Modify Your Voicemail Greeting in Webex Calling

📌 Purpose

• This article helps Webex Calling users set up or change their voicemail greeting using the self-service portal.

👥 Audience

• Faculty / Staff

🖥️ Applies To

• Webex Calling (Web Based)

🛠️ Instructions

1. Go to https://user.webex.com and sign in using your Salve email.
2. Select Settings, then select Calling, and navigate to the Voicemail tab.
   
3. Under the voicemail section, scroll down to configure greetings.
4. Choose your voicemail greeting type:
   • Default message
   • Custom message – upload an audio file or record directly via the portal.
   
5. Select Save once your greeting has been selected or recorded.

💡 Troubleshooting & Tips

• Issue: Can't record greeting — Try uploading an audio file instead.
• Make sure your microphone permissions are allowed if using Webex App to record.
• If the issue persists, contact the Technology Services Center.