How to setup parent(s) account for bill pay

📌 Purpose

  • This article explains how students can add, manage, or deactivate Authorized Parties (Payers) in the Enterprise Payment Platform.
  • Authorized Parties are FERPA-compliant third parties (such as parents or guardians) who are allowed to view billing information or make payments on a student's behalf.

👥 Audience

  • Students

🖥️ Applies To

  • Enterprise Payment Platform (Student Account Portal)
  • Web Based

🛠️ Instructions

Add an Authorized Party
  1. Log in to the student payment portal.
  2. From the blue navigation bar at the top of the page, click My Profile.
  3. In the Manage Payers section, click Add or edit. : depending on the action you want to take.
  4. Enter the Authorized Party’s First Name and Last Name.
  5. Optional: Check Include the details that make up my balance if you want the authorized party to see transaction details for your account balance.
  6. Set up Authorized Party Authentication by creating a security question. The authorized party must know the answer to create their account.
  7. Enter the Authorized Party’s Email Address to allow them to create an online account
  8. Review the Terms and Conditions.
  9. Click Save.

Once saved, the Authorized Party will receive an email invitation to create their account and access the billing system. 

Deactivate an Authorized Party
  1. Navigate to My Profile.
  2. Locate the Authorized Party in the Manage Payers section.
  3. Select the option to Deactivate the Authorized Party.
  4. Click Save.

The Authorized Party will remain listed in your profile with an Inactive status and can be reactivated later if needed. 

💡 Troubleshooting & Tips

  • Issue: The Authorized Party did not receive the invitation email. Check that the correct email address was entered and ask them to review their spam/junk folder.
  • Issue: The Authorized Party cannot create their account. Ensure they know the correct answer to the security question you created.
  • Issue: Unable to deactivate an Authorized Party. If the Authorized Party owns an active payment plan, they cannot be deactivated until the plan is cancelled, completed for at least 10 days, or transferred to a new owner. 
  • If the issue persists, contact the Technology Services Center.
  • If the account created has a password issue , you will need to contact nelnet customer service for account services. https://online.campuscommerce.com/platform/customer-service

 

Was this helpful?
0 reviews
Print Article