Service Catalog

Categories (11)

Accounts and Access

Services related to Password Resets, Application/Services Access, VPN Setup, Team Site Creation.
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Communication and Telephony

Communication services within Salve, including phone, email, messaging, and meeting tools. Salve provided cell phones through Verizon.
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Cybersecurity

Services Related to Cybersecurity issues, risks, policies, and support.
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Event and Classroom Support

Technology Services and Support for on-site conferences, special lectures/series, and events.
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Hardware, Software & Applications

Services related to Physical Equipment Requests (Laptops, Desktops, Mobile Devices, Accessories), and Software Requests (Installation, Licensing, Specialized Software Requests, Issues Accessing Software).
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Network and Connectivity

Services related to internet connectivity, wired and wireless networks, and internet connected devices
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Personnel Changes

Community User Onboarding, Offboarding, Role Changes, Access Modifications
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Printing, Scanning & Faxing Support

Services Related to Computer, Device and Printing Support
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Salve ID Card Services

New ID Cards, Replacement ID Cards, Card Issues, Card Door Access. Also look here for services related to card access, Issues Scanning, reader issues, etc.
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Teaching and Learning Tools

Services and Support for Salve offered LMS, associated applications, and classroom technology support.
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Can't find what you're looking for?

Knowledge Base, General IT Support
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