📌 Purpose
This service enables students, faculty, and staff to set up or reset Multi-Factor Authentication (MFA) using the Microsoft Authenticator app. Users are encouraged to complete this process themselves before requesting assistance through the IT Help System. Remember to complete MFA setup before disposing of your old device to avoid losing access to your account.
🛠️ Service Description
- Service Name: Multi-Factor Authentication (MFA) Reset/Setup
- When to Use: When you are configuring MFA for the first time, switching to a new device, or cannot complete MFA verification. Complete this setup before getting rid of your old device.
- Next Steps:
- Use the Microsoft Authenticator app to set up or reset your MFA:
- Navigate to https://mysignins.microsoft.com/security-info and sign in with your Salve credentials.
- Follow the on-screen instructions to add a new sign-in method or update your existing device.
- Keep your smartphone or device nearby to complete the process.
- If you cannot complete the MFA setup yourself, submit a request through the IT Support Portal for assistance. Be prepared to verify your identity by phone before a manual reset can be performed.