Accounts and Access

Services related to Password Resets, Application/Services Access, VPN Setup, Team Site Creation.

Services (11)

Academic Software Access

Request access to academic related software. Use this form for installations, license assignments, or to propose new software needed for courses or university functions.

Desktop Application Access (eg. Adobe, Microsoft O365)

Provides an overview of the core desktop software installed on Salve Regina computers, including usage descriptions and how to request additional software through the IT Support System.

Door Access Request

For existing cardholders who need new, temporary, or modified building access on their Salve ID card.

Email Issues and Support Services

Access and manage your Salve email, request shared inboxes, distribution lists, or aliases, and get support for Outlook-related issues.

Enterprise Application Access (eg. Etrieve, Colleague)

Browse Salve’s available applications and request new software or access as needed. Some apps are granted automatically, while others may require approval or licensing.

International Travel Access Request

Ensures continued access to essential tools, email, and Salve-issued phones while traveling internationally. Includes support for blocked countries and cell phone TravelPass details.

Multi-Factor Authentication (MFA) Reset/Setup

Learn how to set up or reset your Multi-Factor Authentication (MFA) using the Microsoft Authenticator app. Users should complete this themselves before disposing of their old device

Password Reset – Self-Service Password Reset (SSPR)

Learn how to reset your Salve Regina password using the Self-Service Password Reset (SSPR) tool. Users should attempt this themselves before requesting a callback, which will require identity verification

Request Microsoft Teams Site

Need a space to collaborate or share files? Request a Microsoft Teams or SharePoint site for your department, project, or group.

Shared Drive Access Request

Request access to an existing shared network drive. For new file sharing or collaboration needs, we recommend using Teams or SharePoint.

VPN Access Request

Request VPN setup on your Salve-issued laptop to securely access university systems and applications while working remotely.