How to Reset Your Voicemail PIN in Webex Calling (End User Guide)

📌 Purpose

• This article explains how to reset your voicemail PIN for Webex Calling so you can access voicemail from a desk phone or when calling in remotely.

👥 Audience

• Faculty / Staff / Students

🖥️ Applies To

• Webex Calling (Web Based)

🛠️ Instructions

1. Go to https://user.webex.com and log in with your Salve credentials.
2. Navigate to Settings > Calling > Voicemail and click Reset voicemail PIN.
   
   
3. Enter your new PIN and confirm it, making sure to follow these voicemail PIN requirements:
   
   Voicemail PIN Requirements:
   Must contain:
   • 6–30 digits
   Must not contain:
   • Repeated patterns
   • Any of your last 10 voicemail PINs
   • The reverse of your old PIN
   • Your phone number or extension
   • The same digit repeated 3 times in a row
   • 3 ascending or 3 descending digits
   • The reverse of your phone number or extension
   
   
4. Click Save to apply the changes.

💡 Troubleshooting & Tips

• Issue: “PIN doesn’t meet requirements” — Make sure your PIN is between 6–30 digits and does not use prohibited patterns like repeated numbers, phone numbers, or sequential digits.
• If you are locked out or unable to reset your PIN, contact the Technology Services Center for assistance.