International Travel Access Request

📌 Purpose

This service supports Salve Regina students, faculty, and staff traveling internationally who need assistance accessing email, Microsoft services, and using Salve-issued cell phones while abroad. It ensures continued access to essential tools, prevents account lockouts, and helps manage Salve cell phone plans during travel.

🛠️ Service Description

• Service Name: International Travel Support – Email, Microsoft Services & Salve Cell Phones
• When to Use:
  • Before traveling to countries with restricted Microsoft services (e.g., Cuba, Iran, North Korea, Sudan, Syria) to request an exemption for continued access to Outlook, Teams, and OneDrive.
  • Before traveling internationally with a Salve-issued cell phone to understand TravelPass charges and ensure uninterrupted service.
• Next Steps:
  • Select the service request for "Request International Access."
  • Include the following information in your request:
    • Full Name (as registered with Salve Regina)
    • Salve email address
    • Travel dates (start and end)
    • Travel countries and cities
  • The IT Support Team will process your request and confirm when exemptions or updates have been applied (allow up to 48 hours for completion).

💡 Additional Details

• Microsoft Services: Most countries do not require exemptions; however, we recommend submitting a request to avoid potential access issues. For blocked countries, the team will apply an exemption to ensure continued service.
• Salve Cell Phones: Salve-issued phones are provisioned with Verizon TravelPass ($10/day) for talk, text, and 512MB of data. Verizon automatically activates this feature when you cross into another country. Charges will be billed directly to Salve’s account.
  • Tip: Use Wi-Fi where available to conserve data usage. Note: Wi-Fi calling is not available on TravelPass.
  • For additional information, visit:
    • Verizon TravelPass FAQs
    • Verizon TravelPass Countries
• Travel Changes: If your travel plans change, email the updated details to tsc@salve.edu as soon as possible.

💡 Troubleshooting & Tips

• If you encounter issues while abroad, contact the Technology Services Center for assistance.